Frequently Asked Questions

Ordering

Do I need to create an account before ordering?

No. You can shop and place an order as a guest without creating an account.

Creating an account is optional, but it can make it easier to view your order history, manage your information, and keep track of your purchases.

Can I change or cancel an order after placing it?

If you need to change or cancel your order, please contact us within 48 hours of purchase.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has already been shipped, we may not be able to modify or cancel it.

For assistance, contact service@nexvuli.com as soon as possible.

Payment

What payment methods are available?

We accept major credit and debit cards, including:

• Visa

• Mastercard

• American Express

• Other secure payment options displayed during checkout

Available payment methods may vary depending on your location.

Are there any additional payment fees?

Product prices on our website are displayed in USD unless otherwise indicated.

If your payment method uses another currency, your bank or card provider may apply its own currency conversion rate or international transaction fees.

Any fees charged directly by your financial institution are outside our control.

Shipping

Where are orders shipped from?

Orders may be fulfilled from our international warehouses and fulfillment centers, depending on product availability and your delivery destination.

If your order contains multiple clothing items, they may occasionally be shipped separately.

How long will my order take to arrive?

Our standard estimated timeframe is:

Order Processing: 1–3 business days
Estimated Shipping: 7–14 business days

Actual delivery times may vary depending on your destination, carrier operations, customs clearance, public holidays, weather conditions, and other circumstances outside our reasonable control.

How do I track my package?

Once your order has been shipped, we will send tracking information to the email address provided during checkout.

Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.

If you have trouble locating your tracking information, contact service@nexvuli.com.

Delivery Issues

What should I do if I entered the wrong shipping address?

Please contact us at service@nexvuli.com within 48 hours of placing your order if you need to correct your shipping information.

If the package has not yet been processed or shipped, we will make reasonable efforts to update the address.

Once an order has already been dispatched, we may not be able to change its destination.

My tracking says “Delivered,” but I haven't received my package. What should I do?

First, please check around your delivery location, mailbox, front door, reception area, household members, or neighbors.

You may also want to contact the shipping carrier directly using your tracking number.

If you still cannot locate the package, contact us within 7 days of the recorded delivery date at service@nexvuli.com, and we will assist you in reviewing the situation.

Returns & Refunds

What is your return policy?

Eligible clothing and fashion products may be returned within 30 days from the date of delivery.

Returned items must generally be unworn, unwashed, unused, and in their original condition, with original tags and packaging where applicable.

Certain customized, final-sale, clearance, or specifically marked non-returnable products may not qualify.

Please review our Return & Refund Policy for complete details.

Who is responsible for return shipping?

Customers are generally responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning merchandise.

Original shipping charges are generally non-refundable.

What if my clothing item arrives damaged or incorrect?

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the affected item

• Photos of the packaging where applicable

Send the information to service@nexvuli.com, and our customer service team will review the issue.

Refunds

How long does a refund take?

Once your eligible return has been received, inspected, and approved, the refund will generally be processed within 5–10 business days.

Approved refunds are issued to the original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Payment Security

Is it safe to make a payment on your website?

We use secure payment technologies and authorized third-party payment processors to handle online transactions.

Appropriate security measures are used to help protect payment and personal information during the checkout process.

Contact Us

How can I contact customer service?

For questions about orders, clothing products, shipping, tracking, returns, or refunds, please contact:

Email: service@nexvuli.com

Our customer service team generally responds within 24 hours on business days.