Terms of Service
1. Introduction
Welcome to Nexvuli. These Terms of Service govern your access to and use of our website, online store, products, and related services.
By visiting our website, browsing our fashion collections, creating an account, or placing an order, you agree to be bound by these Terms of Service and any applicable laws and regulations.
Please review these terms carefully before using our website or purchasing any products.
2. General Terms
Acceptance of Terms
By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.
If you do not agree with these terms, please discontinue use of our website and services.
Age Requirement
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase through our website.
By placing an order, you represent that you have the legal capacity to enter into a binding agreement.
Right to Refuse Service
To the extent permitted by applicable law, we reserve the right to refuse or limit service, cancel transactions, or restrict access to our website when reasonably necessary, including in cases involving suspected fraud, misuse, or violations of these Terms.
3. Products & Fashion Merchandise
Product Availability
We make reasonable efforts to keep our clothing, accessories, sizes, colors, and other available options accurately displayed.
However, inventory availability may change without notice.
We reserve the right to modify, limit, discontinue, or remove products, styles, sizes, colors, collections, or promotions at any time.
Product Information
We make reasonable efforts to provide accurate descriptions, sizing information, photographs, prices, materials, and other product details.
However, actual product colors may appear slightly different depending on your device, monitor settings, lighting conditions, or photography.
Minor variations in measurements may also occur depending on the garment design, material, or manufacturing process.
Pricing & Errors
We reserve the right to correct typographical errors, inaccurate product information, incorrect pricing, promotions, or availability information.
If an error affects an order you have already submitted, we may contact you with updated information or cancel and refund the affected order where appropriate.
4. Orders & Payment
Placing an Order
Submitting an order through our website represents your request to purchase the selected merchandise.
All orders are subject to acceptance, product availability, payment authorization, fraud screening, and other applicable verification procedures.
We reserve the right to decline or cancel an order where reasonably necessary, including when:
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An item is unavailable
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Payment cannot be authorized
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Incorrect pricing or product information is displayed
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Fraudulent or suspicious activity is detected
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Shipping restrictions prevent us from fulfilling the order
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
Payment Methods
Available payment methods may include major credit or debit cards such as:
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Visa
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Mastercard
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American Express
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Other payment methods displayed during checkout
Payments are processed through authorized third-party payment service providers.
Order Confirmation
After successfully submitting your order, you will normally receive an order confirmation by email.
An automated order confirmation does not necessarily mean that your order has been finally accepted or shipped.
If we encounter an issue with payment, inventory, shipping information, or product availability, we may contact you for additional information.
5. Shipping & Delivery
Nexvuli offers shipping to eligible destinations worldwide.
Shipping availability, delivery times, and costs may vary depending on your destination and available shipping method.
Processing & Delivery
Orders are generally processed within 1–3 business days.
Standard shipping is generally estimated at 7–14 business days, depending on the destination.
Delivery estimates are provided for reference and are not guaranteed. Delays may occur due to carrier disruptions, severe weather, public holidays, customs clearance, or other circumstances outside our reasonable control.
Tracking
Once your clothing order has been dispatched, tracking information will normally be sent to the email address associated with your order.
Customs & Import Charges
International shipments may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge.
Please refer to our Shipping Policy for additional information.
6. Returns & Refunds
Returns
Eligible products may be returned within 30 days from the date of delivery, subject to the requirements of our Return & Refund Policy.
Returned clothing must generally be:
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Unworn
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Unwashed
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Unused
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In its original condition
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Returned with original tags and labels where applicable
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Returned with original packaging where applicable
Certain merchandise, including customized products, gift cards, final-sale merchandise, clearance items, and products specifically identified as non-returnable, may not qualify for returns.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are generally processed within 5–10 business days and returned to the original payment method.
Additional processing time may be required by your bank or payment provider.
For return assistance, contact:
Please review our Return & Refund Policy for complete eligibility requirements and instructions.
7. Customer Responsibilities
Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
If you believe your account has been accessed without authorization, please contact us promptly.
Accurate Information
You agree to provide current, complete, and accurate information when placing an order, including your:
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Name
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Shipping address
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Billing information
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Email address
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Contact information
Incorrect or incomplete shipping information may result in delays or unsuccessful delivery.
Lawful Use
You agree not to use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.
You must comply with applicable laws and regulations when accessing or using our services.
8. Intellectual Property
Unless otherwise stated, website content made available by Nexvuli—including text, graphics, branding, page designs, photographs, icons, and other original materials—is owned by or licensed to us and may be protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected website content without appropriate authorization.
9. Third-Party Services
Our online store may rely on third-party services to provide functions such as:
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Payment processing
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Shipping and logistics
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Website hosting
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Analytics
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Customer support
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Marketing services
Third-party websites or services may be governed by their own terms and policies.
We encourage you to review the applicable policies before using external services linked through our website.
10. Limitation of Liability
To the fullest extent permitted by applicable law, our website and services are provided subject to applicable statutory rights and without warranties beyond those that cannot legally be excluded.
We do not guarantee that the website will always operate without interruptions, delays, technical errors, or other service disruptions.
To the maximum extent permitted by applicable law, Nexvuli will not be responsible for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, our website or services.
Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited under applicable consumer protection laws.
11. Privacy
We collect and process certain personal information when customers browse our website, create accounts, make purchases, or communicate with us.
Our Privacy Policy provides additional information about how personal information may be collected, used, disclosed, and protected.
By using our services, you acknowledge our Privacy Policy and applicable privacy practices.
12. Changes to These Terms
We may revise these Terms of Service periodically to reflect changes to our products, services, business practices, website functionality, or applicable legal requirements.
The latest version will be made available on this page.
We encourage customers to review these Terms periodically when using our website.
13. Contact Us
If you have questions regarding these Terms of Service, an order, or our store policies, please contact our customer service team:
Email: service@nexvuli.com
Thank you for shopping with Nexvuli.