Shipping & Delivery
1. Shipping Policy
At Nexvuli, we offer worldwide shipping for our clothing and fashion products. We carefully prepare and package every order to help ensure your items arrive safely and in good condition.
This Shipping Policy explains our processing times, shipping options, estimated delivery times, tracking, international duties, and how we handle delivery-related issues.
2. Shipping Methods & Costs
We currently offer the following shipping options:
-
Standard Shipping: Estimated delivery within 7–14 business days, depending on your location.
-
International Shipping: Delivery times may vary depending on the destination, local postal services, and customs processing.
Shipping costs are calculated at checkout based on your delivery address and the shipping option available for your order.
The final shipping fee will be displayed before you complete your purchase.
3. Order Processing Time
Most orders are processed within 1–3 business days after your order has been successfully placed.
During processing, our team prepares your clothing items for shipment, verifies the order details, and packages the products for delivery.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
4. Order Tracking
Once your package has been dispatched, we will send you a shipping confirmation email containing your tracking number.
You can use this tracking information to follow the progress of your shipment.
Please allow some time for the carrier's tracking system to update after your package has been shipped.
If you have not received your tracking information or need assistance with your shipment, please contact us at:
5. Shipping Destinations
We offer shipping to customers in many countries and regions worldwide, including:
-
United States
-
Canada
-
Australia
-
United Kingdom
-
And other eligible international destinations
Shipping availability may vary depending on your location.
If your country or region is not available during checkout, please contact us at service@nexvuli.com to ask whether we can ship to your destination.
6. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country's customs authorities.
These charges are determined by local regulations and are the responsibility of the customer unless otherwise stated at checkout.
Customs duties and import-related charges are not included in the product price or shipping fee.
Customs clearance may occasionally result in additional delivery time.
7. Lost, Missing or Damaged Packages
We carefully package our clothing products before shipment. However, unexpected issues may occasionally occur during transportation.
If your order arrives damaged, contains missing items, or you believe your package has been lost during transit, please contact us within 7 days of receiving your shipment.
When contacting us, please include your order number and, when applicable, clear photographs of the package, shipping label, packaging, and affected clothing item(s).
Please keep the original packaging and affected products until the issue has been reviewed.
We will work with the shipping carrier to investigate the situation and, where appropriate, arrange a replacement or refund.
For assistance, contact:
8. Shipping Delays
We make every effort to deliver your fashion items within the estimated delivery timeframe. However, delivery delays may occasionally occur due to circumstances outside our control, including:
-
Severe weather
-
Public holidays
-
Peak shopping seasons
-
Carrier disruptions
-
Customs inspections
-
International transportation delays
-
Unexpected logistical issues
Estimated delivery times are provided as a general guideline and are not guaranteed.
If we become aware of a significant delay affecting your shipment, we will make reasonable efforts to provide updated information and assist you with the delivery.
9. Contact Information
If you have any questions about your clothing order, shipping status, tracking information, or delivery, please contact our customer service team.
Email: service@nexvuli.com