Return & Refund Policy

1. Return Eligibility

We want you to feel confident when shopping for clothing and fashion items at Nexvuli. If your purchase does not meet your expectations, eligible items may be returned within 30 days from the date of delivery.

To qualify for a return:

  • The clothing item must be unused, unworn, unwashed, and in its original condition

  • All original tags, labels, and accessories must remain attached, where applicable

  • The item must be returned in its original packaging

  • A valid proof of purchase, such as your order number or receipt, is required

  • Items showing signs of wear, washing, alteration, stains, odors, or other customer-caused damage may not qualify for a return

2. Items That Cannot Be Returned

For hygiene, customization, and promotional reasons, certain products are not eligible for return, including:

  • Gift cards

  • Personalized, monogrammed, or customized clothing

  • Final sale or clearance merchandise

  • Products specifically marked as Non-Returnable

  • Items that have been worn, washed, altered, or damaged after delivery

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

Before returning any item, please contact our customer service team at:

service@nexvuli.com

Please provide the following information with your request:

  • Your order number

  • The item(s) you would like to return

  • The reason for the return

  • Clear photos of the item and packaging if the product arrived damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions when applicable.

Please do not send a return without contacting us first.

4. Return Shipping

Unless the product you received is defective, damaged, or different from what you ordered, customers are responsible for the cost of returning their items.

Please note:

  • Return shipping costs are generally the customer's responsibility

  • Original shipping charges are non-refundable

  • If we sent an incorrect, damaged, or defective item, we will review the situation and provide an appropriate solution

  • We strongly recommend using a trackable shipping service when returning your package

We are not responsible for return packages that are lost in transit before reaching the designated return location.

5. Refunds

After your returned clothing item arrives, we will inspect it to confirm that it meets the conditions outlined in this Return & Refund Policy.

Once the inspection is complete, we will notify you whether your refund has been approved.

If your return is approved:

  • Your refund will generally be processed within 5–10 business days

  • The refund will be issued to the original payment method used for the purchase

  • Your bank, credit card company, or payment provider may require additional time to post the refund to your account

If more than 10 business days have passed after your approved refund was processed and you still have not received it, please contact us at service@nexvuli.com.

6. Damaged, Defective or Incorrect Items

Please inspect your clothing items shortly after delivery.

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.

Send your order number, a brief description of the issue, and clear photographs showing the product and any relevant packaging to:

service@nexvuli.com

After reviewing the information, we will work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.

7. Contact Information

If you have any questions regarding a return, refund, damaged item, or your eligibility for a return, please contact our customer service team.

Email: service@nexvuli.com